FAQ 1judi — All Your Answers in One Place

The minimum age requirement is 18 years. This is an absolute requirement with no exceptions under any circumstances. During the identity verification (KYC) process, your age will be confirmed via MyKad or passport. Accounts found to belong to underage individuals will be terminated immediately and the balance will be refunded.

No, each individual is only allowed to own one registered account. Using multiple accounts is considered a violation of the Terms and Conditions and may result in all related accounts being suspended without warning, including forfeiture of any associated bonuses or winnings. If you're having issues with your existing account, contact our support for assistance.

For full identity verification, you need to submit a clear photo or scan of the following documents: MyKad (front and back) or passport personal data page. For address verification, you can use a recent utility bill or bank statement showing your name and address. The KYC process is typically completed within 1–2 working hours.

Log in to your account and go to the Profile Settings section. Here you can update your password, phone number, and security preferences. For phone number or email changes, OTP verification is required on both the old and new numbers as an additional security layer.

1judi accepts a wide range of popular payment methods in Malaysia: FPX (all major banks including Maybank, CIMB, RHB, Hong Leong, Public Bank, and AmBank), Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All payment methods are fully supported and deposits are processed within seconds.

The minimum deposit is just RM10, making 1judi one of the most accessible platforms in Malaysia. Maximum deposit limits vary by payment method: FPX and bank transfers have higher limits while e-wallets follow their respective platform caps. VIP members enjoy higher deposit limits.

Deposits via FPX and e-wallets are processed instantly — funds will be in your 1judi account within 30 seconds or less. Direct bank transfers may take 5–15 minutes depending on the bank's processing time. If your deposit has not arrived after 30 minutes, please contact our customer support with proof of payment.

1judi does not charge any processing fees for deposits. The full amount you enter will be credited to your account. However, some banks or e-wallet platforms may apply a small fee on their end — please check with your payment provider if you are unsure.

Withdrawal requests are typically processed within 15 minutes for accounts that have completed KYC verification. For first withdrawals or amounts exceeding certain limits, additional review may be required and take up to 2 working hours. Funds will be credited directly to your registered bank account or e-wallet.

The minimum withdrawal is RM30. Maximum withdrawal limits depend on membership tier: regular members can withdraw up to RM10,000 per day while VIP members enjoy higher limits. If you need to withdraw an amount exceeding the daily limit, contact your account manager for assistance.

Withdrawals may be delayed for several reasons: KYC not yet completed, bonus rollover requirements not met, bank account information incomplete or does not match the 1judi account name, or the request exceeds daily limits. Check your account dashboard for notices or contact customer support with your withdrawal request number for immediate review.

The welcome bonus is automatically credited to your account after your first qualifying deposit is successfully processed. No bonus code is required — our system identifies new members automatically. The bonus will appear under "Active Bonuses" on your dashboard within a few minutes of your deposit.

Rollover requirements are the total wagering amount you need to reach before a bonus can be converted to withdrawable cash. For example, a RM100 bonus with 5x rollover means you need to place bets totaling RM500. The time period to meet rollover and eligible games are clearly stated in the details of each promotion on the Promotions.

Yes, you can decline a bonus before any wagering has been made using that bonus. Go to the "Active Bonuses" section in your account and select "Decline Bonus" to remove the bonus without affecting your cash balance. Once wagering using the bonus has started, the bonus can no longer be declined.

1judi offers over 2,000 game options including video slots with progressive jackpots, live casino with real dealers (baccarat, roulette, blackjack, sic bo), traditional table games, bingo, and sports betting covering Malaysia Super League, EPL, La Liga, NBA, and more. The collection is updated weekly with the latest titles.

Yes. All slot and table games use Random Number Generator (RNG) technology that has been certified and audited by independent third parties. Live casino games are broadcast live from licensed studios with real dealers. Return to player (RTP) percentages for each game are available in the respective game information.

Most slot and table games are available in demo mode and can be tried without a deposit or login. This lets you understand game mechanics and find games that suit your taste before betting with real money. Live casino games require an active login as they involve real human dealers in real time.

1judi uses 256-bit SSL encryption for all data transmitted between your device and our servers. Personal data is stored on secure servers with strict access controls. Your information is never sold or shared with third parties without your consent, unless required by law. Read Privacy Policy for complete information.

Contact our customer support via live chat immediately. Our team will block your account right away while conducting an investigation. Change your password as soon as access is restored and enable two-factor authentication (2FA) if you have not done so already. Keep any evidence of suspicious activity to assist our investigation process.

2FA is an added security layer that requires a one-time verification code (OTP) in addition to your password at login. Even if someone knows your password, they cannot log in without access to your phone. To enable it, log in to your account, go to Settings > Security > Two-Factor Authentication and follow the simple instructions provided. We strongly recommend all members activate this feature.

1judi provides a range of self-control tools to help you play responsibly. Log in to your account and go to Settings > Responsible Gaming to set daily or weekly deposit limits, session time limits, cool-off mode, or self-exclusion. All limits take effect immediately. Read the full guide on the Responsible Gaming .